cutting machine attention before order

XT LASER focus on fiber laser machines for 15 years.We have many customers all over the world.Especially for cutting machine,before buying it ,customers have manyconfusions.Such as warranty,training,service,shipment,etc,.Here we would like to share more details.

What’s the guarantee, in case the machine breaks down? 

The machine has 3 years’ guarantee for full machine. If it breaks down, generally speaking, our technician will figure out what the problem may be, according to client s feedback. Parts except for consumable parts will be replaced for free if the problems are caused by quality fault.

What’s the trade term?

Both FOB and CNF/CFR/CIF is OK.

What’s the payment terms?

50% deposit, 50% balance before delivery by T/T is prefer. Small amount with West Union or Paypal is acceptable.

Do we have any certificate?

CE, FDA and ISO with BV certificate

How about the documents after shipment?

After shipment, we will send all original documents to you by DHL, including Packing List, Commercial Invoice, B/L, and other certificates as required by clients.

Do you arrange shipment for the machines?

Yes, dear esteemed customers, for FOB or CIF price, we will arrange shipment for you. For EXW price, clients need to arrange shipment by themselves or their agents

How about After sales service?

XT LASER has professional after sales service teams, standing by 24 hours , 7 days per week.

Video chatting, remote control , phone calling .etc are some ways to be used for serve customers.

Try best to solve every problem for customers.

After buying, if needed, engineers can go to customers factory and train workers how to operate laser machines.

Which cutting software you use with laser machine?

Cypcut cutting software is most popular in market, very easy to operate and more powerful function.

Are you Factory of manufacturer of Trading company?

XT LASER is professional manufacturer of laser machines since 2004, have more than 15 years experience in this industry.

XT LASER suggest you to choose Factory of manufacturer, because it can offer you best after sales.

Also we suggest you to visit factory and see it personally before making decision.

If buyers assign workers to seller’s factory for training, is it free?

Yes, XT LASER will arrange chief engineers to train customers engineers free of charge.

T:+86 130 4603 3839
Skype:lasermachine01
E:xintian101@xtlaser.com
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