Fiber laser cutting machine after  sales service

Fiber laser cutting machine after sales service.

XT LASER. adheres to put customers at the first place to provide complete installation, commissioning, training, maintenance, pre-sales and after-sales service for your company.

Firstly,Pre-sale services 

Before signing a contract, our company provides customers a variety of production technology proposal, technical advice of laser equipment, sample specimens, equipment selection, and price etc. all aspect of consulting and services.
We sincerely welcome customers to visit our company and factory, and we provide customers reception staff, food, transportation and other facilities.

Secondly,Sale of services

Based on the contract, we delivery laser machine to customers place safely within the specified time, and send engineer to install at user place. Under the basic conditions of installation machine, engineer will complete the installation and commissioning machine within 1-2 days for the user, and ensure neat, clean and orderly.

We provide technical training. After the installation and commissioning completed, engineer will service buyer operator at least 5 days at buyer place or at seller factory until the operator can operate machine. The training as follows:

• Traning operating instruction of turning on and off machine;
• Meaning of panel and control parameters,
• Training parameter selection range;
• Training control software operation ;
• Basic maintenance and cleaning of the machine;
• Dealing with common hardware problem;
• Noted question in operating ;
• In addition to, we also provide users technical support related their producing products.

One Installation Service “one-time” OK

Firstly,Machinery and circuit check

Explain the functions of machine parts and ensure machine’s long-term operation

Secondly,Operating guide

Explain the use of machines and software. Guide the customer proper use, extend product life and reduce energy consumption

Thirdly,Machine maintenance

Explain the maintenance of machine parts to extend product life and save the energy consumption

Fourthly,Product Process guide

Depending on different materials, do testing to get optimal processing parameters to ensure the best quality of products

Finally, Site clean-up services

Clean the customer site when service is completed.